Returns & Replacements

Return and Exchange Policy

Introduction

At taoers.com, we strive to provide high-quality Taoist services and products, including ritual services, talismans, peach wood swords, Five Emperor coins, and more. We understand that sometimes you may need to return or exchange an item, and we are here to help.

Virtual Services and Ritual Services

• Non-Refundable: Virtual services and ritual services are non-refundable. However, if you need to reschedule, please contact us to arrange a new time. We are committed to accommodating your needs as best as we can.

Physical Products

• Exchange Policy: Physical products, such as talismans, peach wood swords, Five Emperor coins, and other items, can be exchanged. If you receive a product that is damaged or has defects due to shipping or other reasons, we will gladly exchange it for you.
• Non-Returnable: Physical products cannot be refunded. We do not offer refunds on any physical products, but we are happy to assist with exchanges in the case of damage or defects.

Procedure for Exchanges

1. Contact Us: To initiate an exchange, please contact our customer service team at [email protected] with your order number and details about the product issue.
2. Provide Evidence: You may be asked to provide photographs or other evidence of the damage or defect.
3. Return Shipping: Once your exchange is approved, we will provide instructions for returning the damaged or defective item.
4. Replacement: Upon receipt of the returned item, we will process the exchange and send you a replacement product.

Important Notes

• Exchanges are subject to product availability. If the exact product is not available, we will offer a similar product of equal value.
• We reserve the right to refuse exchanges if the product shows signs of use or damage not caused by shipping or manufacturing defects.

Contact Information

If you have any questions or need further assistance, please contact our customer service team at [email protected]. We are here to help and ensure your satisfaction with our products and services.