Order issues

How to purchase an item on taoers?
When you shop on taoers, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with taoers's return and refund policy and taoers Purchase Protection Program.

Almost all items you bought on taoers are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Some free gifts.

In addition, under the taoers Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described.

Once you click checkout and complete your payment, congratulations! You've just made a purchase on taoers. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the taoers app or taoers.com.