Payment & promos

Who do I contact for information about my chargeback?
Although taoers provides financial institutions with requested information, taoers does not make the final decision regarding chargebacks.
If a chargeback has been filed with a card company or PayPal, taoers cannot issue a refund for the transaction. This option is disabled to prevent a duplicate credit, leaving the refund to the discretion of the card provider or PayPal. Additionally, if a refund is issued, taoers can't provide you with an estimated timeframe for when you'll receive the funds.
We recommend contacting your card provider or PayPal directly for information about the chargeback.