Return & refund

Is the return shipping free?
Return shipping is free on your first return of one or multiple items for EVERY order within 90 days from the date of purchase. Pickup return method may charge for an additional fee.
If you need to return an oversized or overweight item or return items from a remote area you may have to send the items back by yourself. You need to pay the shipping cost in advance, and then contact us for reimbursement. After the items have been returned and have passed quality inspection, we will reimburse you with an equivalent amount of credits, which you can view in your   credit balance.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.
For the second and subsequent refunds from the same order, you can use the return label we provide. The shipping fee of $7.99 plus tax depending on the shipping address of the order will be deducted from your refund. The tax will be added once you have applied for the refund.