Return & refund

You can make a return by following these steps:
I. Please go to your Taoers account on taoers.com  to request a refund. If you do not have an account, please click on "Save your Order" in your  order email to make a return.
II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.
III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.
IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a  credit balance or be credited back via your original payment method. Make your selection and click "Submit".
V. If you need to return your item(s), you will have the option to choose your return and refund methods. After you submit the request, we will provide you with a return label so that you can return the item(s). Return shipping is free on your first return of one or multiple items for EVERY order within 90 days from the date of purchase. Pickup return method may charge for an additional fee.
VI. Please place all returned items into one package and use the return label we provided to send it. The original barcode for each item should also be included.
If you cannot find it:
Please use transparent bags to individually package items without barcodes before placing them in the return package.
After the warehouse receives the items and they pass quality inspection, the refund will be issued.
If you do not receive the refund afterwards, please contact us for further assistance.
Please make sure to keep the barcode of each item in your next purchase so that you can receive your refund smoothly.
VII. After placing all the return items in one package, please print and tape the return label we provided onto the outside of the package. Send your package back from the nearest USPS/UPS location and you're done!
VIII. You can check the refund status of your item(s) on your order details page or through Taoers's Email/Push notifications.